Shipping policy

Last updated: September 2026

We know that when you need a baby product, you often need it - now!

This Shipping Policy explains how we process, ship and deliver every Formi order. Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

1. Processing & Dispatch

We aim to make delivery as quick and easy as possible.

Orders received before 12 pm AEST, Monday to Friday (excluding public holidays and promotion periods), are dispatched the same day from our Sydney warehouse.

Orders placed after 12 pm, on weekends or public holidays will be processed on the next business day.

You’ll receive an email confirmation and tracking number once your order has been dispatched.

During peak or promotion periods, dispatch may take an extra business day or two - but we’ll always do our best to get your order moving quickly.

Sydney Metro Same-Day Courier

If you’re located within the Sydney Metropolitan area, you may be eligible for same-day delivery when you order before 11 am AEST.

Eligibility is determined automatically at checkout based on your postcode.

Orders placed after 11 am are delivered the following business day (excluding public holidays).

2. Delivery Options and Timeframes

We offer a range of delivery options. Delivery times vary depending on your location and chosen service.

Shipping Option	Estimated Delivery Time	Cost	Details
Free Standard Shipping	2-8 business days	Free	Reliable, tracked delivery Australia-wide. Regional or remote areas may take additional time depending on courier schedules.
Sydney Next Day Metro	Next business day	$10.00 AUD	Fast, reliable delivery for eligible postcodes within the Sydney Metropolitan area. Eligibility is determined at checkout.
Express	1 – 4 business days	$10.00 AUD (one footstool) $15.00 AUD (two footstools)	Fast, tracked delivery nationwide via Australia Post Express or equivalent courier service.
Sydney Metro Same Day Courier	Same business day (order before 11am AEST)	$15.00 AUD	Available for eligible postcodes within the Sydney Metropolitan area. Eligibility is determined at checkout. Orders after 11am are delivered the following business day (excluding public holidays).

Delivery timeframes are estimates only and may vary slightly due to courier schedules or local conditions.

Orders placed over weekends or public holidays are processed the next business day.

Once an order has been placed, it cannot be edited, added to, or cancelled, as we begin preparing it for dispatch straight away.

If your order has not arrived within a reasonable timeframe, please contact us so we can investigate or arrange a suitable remedy in line with the Australian Consumer Law.

3. Shipping Costs

Standard shipping is free for all orders within Australia. Express and Sydney metro services are paid options and all prices are clearly displayed at checkout before you pay:

Free Standard Shipping: Free for all orders within Australia.
Sydney Next Day Metro:$10.00 AUD fixed rate.
Express: $10.00 AUD when purchasing one footstool, or $15.00 AUD when purchasing two.
Sydney Metro Same-Day Courier: $15.00 AUD fixed rate.

Any limited-time free or discounted shipping promotions will be clearly displayed directly at checkout.

4. Delivery Conditions

Please double-check your delivery address before placing your order. We’re unable to replace or refund items shipped to an incorrect address provided by the customer.

We recommend having your parcel signed for upon delivery for extra peace of mind.
If you won’t be home, you can:

Provide an alternate address (e.g. work or family), or
Select ‘Authority to Leave’ at checkout to have your parcel left in a safe place.

Please note: if you choose Authority to Leave, Formi cannot be responsible for loss, theft or damage once the parcel has been delivered.

We don’t deliver to PO Boxes, parcel lockers or post restante addresses, as our couriers require a physical delivery address.

Risk of loss or damage passes to you once the order has been delivered to your nominated address.

5. International Enquiries

We currently deliver within Australia only. For international enquiries, please reach out to us directly at hello@shopformi.com.

6. Delays and Exceptions

We’ll always do our best to get your order to you on time. While we always aim to deliver on schedule, delays may occur due to:

Public holidays or peak periods
Severe weather or natural events
Carrier or customs delays

Shipping times are guidelines and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather or other events beyond Formi’s reasonable control.

We do not accept liability for delays outside our control but will assist wherever possible to help locate your order.

7. Receiving and Inspecting Deliveries

Please ensure someone is available to receive your order at the nominated address.

If the courier is unable to deliver, a redelivery fee may apply.

Inspect your parcel upon delivery. If packaging appears damaged, please take photos and contact us immediately before opening the parcel.

8. Packaging & Handling

All items are shipped in protective packaging to ensure they arrive in perfect condition.

Please keep the original packaging if you need to arrange a return, exchange or courier investigation.

9. Damaged or Missing Deliveries

If your order arrives damaged, or appears to be lost in transit, please contact us at hello@shopformi.com within 14 days of delivery (or the expected delivery date).

Include your order number and photos if possible - this helps us work faster with our courier partners to investigate and resolve the issue.

10. Contact Us

If you have any questions about your delivery or need help tracking an order, our team is here to help:

hello@shopformi.com
Phone: +61 2 7249 3087
Hours: Monday-Friday, 9am-5pm AEST

Formi is operated by:
Formi Group Pty Ltd
25 Edward Street, Woollahra
NSW, Australia 2025
ACN: 658 645 268
ABN: 87 658 645 268
Email: hello@shopformi.com
Phone: +61 2 7249 3087