Last updated: November 2025
We hope you love your Formi product as much as we’ve loved creating it. Each piece is thoughtfully designed, carefully checked and packaged with care before it leaves our hands.
If something isn’t quite right, we’re here to help. This policy explains how we manage returns, refunds, exchanges and warranty claims in line with the Australian Consumer Law (ACL).
Nothing in this policy limits or replaces your rights under the Australian Consumer Law.
If your item arrives damaged or develops a fault, please get in touch at hello@shopformi.com within 7 days of delivery (or within a reasonable time if the issue appears later).
Include your order number, a short description of the issue and clear photos or video.
We’ll review your claim promptly and, where appropriate, arrange a repair, replacement or refund in line with the Australian Consumer Law.
If we need the item returned, we’ll send you a prepaid return label or arrange collection — no cost to you.
Please hold on to the original packaging until your claim is resolved, as couriers may not be able to collect unboxed items.
We can only accept returns for unopened items in their original packaging.
For change-of-mind returns:
Once approved, we’ll issue a store credit or refund for the item’s value (excluding original shipping).
We’re unable to accept change-of-mind returns for opened items, used products, sale items or gift cards.
If you’d like to exchange an item, please request a refund or store credit and place a new order through the online store. You’ll just need to cover the return delivery cost.
At Formi, every product is designed and made with care. We stand behind the quality of our craftsmanship and materials and want you to feel confident in your purchase.
Formi offers a 12-month limited warranty from the date of delivery, covering manufacturing defects and workmanship issues under normal domestic use.
If your product is found to have a manufacturing fault within this period, we will repair, replace or refund the item in line with the Australian Consumer Law.
This warranty operates in addition to, and does not limit, your rights under the Australian Consumer Law.
What’s Covered
What’s Not Covered
This warranty does not cover:
We do not offer warranty extensions beyond the standard twelve-month coverage.
The expected lifespan of Formi products exceeds this warranty period; the warranty specifically covers manufacturing faults, not normal wear over time.
How to Make a Claim
To lodge a warranty claim, please email hello@shopformi.com with:
Please retain your proof of purchase and original packaging until your claim is resolved. We aim to assess all warranty claims within 5–10 business days and will contact you with next steps once reviewed.
If your claim is approved, we’ll offer one of the following remedies:
If the issue is found not to be a manufacturing defect (for example, wear and tear or misuse), the product will be returned to you at your cost.
If you purchased a Formi product through a retailer, stockist or marketplace, please contact them directly for assistance.
We’re unable to process returns or exchanges for purchases made outside the Formi online store.
Approved refunds are issued back to the original payment method within 5–10 business days, depending on your bank or payment provider. We’ll confirm by email once your refund or replacement has been processed.
Formi Group Pty Ltd
ABN: 87 658 645 268
hello@shopformi.com
PO Box 877, Double Bay NSW 1360, Australia
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